Pixel Telephones Hacked Whereas in Restore, Express Images Leaked, Say Customers


Google Pixel customers have reported that their telephones have been hacked after they despatched them to Google’s official partnered retailer for restore. Two customers which have raised the alarm to date declare that their express images have been stolen and leaked. One among them claimed {that a} small sum of money was additionally transferred by way of PayPal and their e-mail account was accessed. Each these hijack instances have been reported after the customers despatched their Pixel cellphone to a Texas restore facility by way of the mail-in choice. The customers couldn’t reset their units due to the injury and the restore people on the facility have been accused of benefiting from that.

The primary criticism got here from sport designer and writer Jane McGonigal. She has suggested her followers on Twitter to not ship their Google telephones in for guarantee restore or substitute. McGonigal stated that her cellphone was utilized by somebody whereas in restore to log into her Gmail, Google Drive, Google Images backup e-mail account, and even Dropbox. Whereas checking her exercise logs, she stated that the hacker opened a bunch of selfies “hoping to search out nudes”.

McGonigal claims that the images they opened have been of her “in bathing fits, sports activities bras, form-fitting attire, and of stitches after surgical procedure”. The hacker even reportedly deleted Google safety notifications in her backup e-mail accounts.

The hacker is claimed to have modified her Gmail settings to mark all safety messages from Google as spam. Moreover, she says Google assist advised her that her cellphone by no means reached the restore facility regardless that FedEx marked her courier as delivered.

One other comparable occasion was reported by a Pixel consumer on Reddit, and reported first by Android Police. This consumer claims to have despatched the Pixel cellphone for restore on the Texas facility and it was hacked. The Reddit consumer stated that nudes of his spouse and him have been posted on his spouse’s social media account. The hackers even tried to entry her Google account to lock her out and used her PayPal to ship somebody $5 (roughly Rs. 450) as a take a look at.

Google has responded to The Verge saying that they’re investigating the declare. The corporate advises customers to reset their units earlier than mailing it in for restore, however in each the instances talked about above, the customers stated that it wasn’t doable.


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Tasneem Akolawala is a Senior Reporter for Devices 360. Her reporting experience encompasses smartphones, wearables, apps, social media, and the general tech business. She studies out of Mumbai, and likewise writes in regards to the ups and downs within the Indian telecom sector. Tasneem could be reached on Twitter at @MuteRiot, and leads, suggestions, and releases could be despatched to tasneema@ndtv.com.
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