When your “HP printer is not responding in windows 10“, what should you do? It’s usually caused by an incompatible driver. You cannot print normally because the printer driver is either outdated or corrupted.
You might need to restart the Printer Spooler service to get it working again. In this post, we’ll show you how to fix the problem.
HP Printer is not responding under Windows 10
HP Wireless printers sometimes do not respond due to a weak connection between the PC and the printer. If you encounter such problems, be sure to temporarily disable the antivirus and firewall and then see if that helps.
A driver update may also be the cause of the HP printer not responding on Windows 10. Update the printer driver and see if that resolves the issue.
After uninstalling the third party anti-virus, one should switch to another antivirus if that resolves the issue. Select a software that will not interfere with the system.
A second way to determine if the HP printer is working properly is to check the connection between the printer and the desktop or laptop, and see if they are connected properly. Occasionally, the problem could be with the USB port itself, and they should connect it to another one.
- The next step might be to run the Printer Troubleshooter in Windows 10.
- It is necessary to open the Settings app and then select Update & Security from there.
- Select Troubleshoot from the menu on the left and click Printer on the right.
- Click on Run the Troubleshooter and follow the instructions.
This error message could also be caused by outdated drivers, which can be resolved by updating the drivers through Device Manager. On the list of devices, choose Printer, and click on Update driver. Next, click on Search Automatically for Updated Driver and Windows will search and download the driver most suitable for your device.
Use the generic driver
However, if the printer driver has already been updated and the HP printer is still not responding, something is wrong with the manufacturer’s driver. Instead, you can use the following genetic driver:
Press Windows + R on your keyboard and enter devmgmt.msc.
2) Select the Printers category. Right-click your printer and select Update driver.
3) Click Browse my computer for drivers.
4) Select Let me choose from a list of available drivers on my computer.
5.) Select Generic printer device and click Next.
6) The driver should now be updated to the generic device. You can now check on the printer’s status. Attempt a Windows Update or use the Windows built-in troubleshooter if you’re still experiencing HP printer is not responding issues.
You can also do it directly from the manufacturer’s website
The good news about this is that Windows often tries to come up with the solution itself and one just needs to follow the instructions. Most of the time the “HP Printer Is Not Responding” error messages go away with these simple methods and if they do not, you could then call in a technician.