Google’s Response to Claims of Images Stolen From Pixel Telephones Underneath Restore

Google lastly has an replace in regards to the mail-in restore hacking allegations which have been reported just lately by no less than two Pixel telephone customers. Recreation designer and writer Jane McGonigal was one of many victims who claimed that her telephone was hacked after she despatched it to Google’s official partnered retailer for restore. The tech big has concluded the investigation on the matter and claims that “the difficulty impacting the person was not associated to the system RMA [Return Merchandise Authorization]”. Additional, the assist crew at Google has been in contact with McGonigal to assist her safe her account.

The tech big’s spokesperson Alex Moriconi was quoted by The Verge as saying: “After an intensive investigation, we will say with confidence that the difficulty impacting the person was not associated to the system RMA [Return Merchandise Authorization]. We have now labored carefully with the person to higher perceive what occurred and the way finest to safe the account going ahead.”

Whereas Google asserts that the hack isn’t their fault, there may be little readability on what occurred. McGonigal, in a collection of tweets earlier this week, claimed that the telephone had been ‘delivered’ to Google’s restore facility in Texas in response to FedEx. Nonetheless, Google maintains that it has not obtained it. It stays unclear if the Pixel telephone was intercepted in transit or at Google’s restore facility.

Regardless of the case could also be, Google has provided McGonigal all the assistance to safe her account. In a brand new tweet, she says, “Pixel Assist and Google Safety have been extraordinarily useful right this moment I’m completely satisfied to report”. She additionally says that Google will work on added safety directions for individuals who can not manufacturing facility reset their telephones attributable to telephone harm. Whereas utilizing the mail-in restore choice, Google recommends customers to reset their telephones to forestall any abuse. Nonetheless, that’s not at all times doable primarily based on the extent of the harm.

McGonigal claims that the hacker logged in to a number of of her accounts, together with Gmail, Dropbox, and Google Drive. The hacker allegedly accessed images of her in ‘bathing fits, sports activities bras, form-fitting attire, and of stitches after surgical procedure.’ One other incident was reported briefly on Reddit the place the person claimed that nude images of his spouse and him had been shared on his spouse’s social media account after the Pixel telephone was despatched for restore.

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