A Pixel 3 consumer final week seen a bug that prevented them from with the ability to name US emergency quantity 911. Google has now confirmed that the difficulty seems to be as a result of Microsoft Groups app. On the idea of an inner investigation within the matter, the Android maker stated the glitch is believed to be current on a small variety of gadgets the place Microsoft Groups was put in however an account was not logged into the app.
Google’s Pixel Group help crew wrote in response to the consumer report on Reddit and stated that it decided that the issue with not with the ability to name the 911 helpline was on account of an unintended interplay between the Microsoft Groups app and the underlying Android working system.
The corporate famous that it was solely conscious of 1 consumer report associated to the bug, although it could have impacted another customers as effectively. The problem can also not be restricted to Pixel telephones as Google instructed that it might be impacting customers working Android 10 and above variations.
“As a result of this problem impacts emergency calling, each Google and Microsoft are closely prioritising the difficulty, and we count on a Microsoft Groups app replace to be rolled out quickly – as all the time we propose customers preserve an eye fixed out for app updates to make sure they’re working the newest model,” the corporate stated.
Google has promised to supply an replace to the Android ecosystem on January 4 that’s anticipated to return with a repair. In the meantime, It suggested a workaround the place customers on Android 10 and above with Microsoft Groups put in however not signed in ought to reinstall the app. The corporate stated that it might tackle the issue within the interim.
“We advise customers to maintain an eye fixed out for an replace to the Microsoft Groups app, and guarantee it’s utilized as quickly as obtainable,” it stated.
Importantly, the customers who usually are not working Android 10 or above or those who’ve signed into the Microsoft Groups app usually are not impacted by the difficulty. There are additionally some customers who appear to be working a current Android model and have Microsoft Groups put in with out signing in however usually are not being affected by the issue.
That stated, it’s fascinating to see that Google has unintentionally allowed a third-party app to impression the system to an extent that it could actually prohibit customers from making a name to the emergency quantity. Some customers have already raised this level in response to Google’s reply. The corporate has not but addressed them, although.